We Share Your Concerns About Safeguarding Personal Information
We may, from time to time, update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy. You can determine when this Policy was last revised by checking the “Effective Date of Current Policy” legend at the top of the Policy.
The Site collects two basic types of information during your visits to our Site.
First, we collect non-personally identifiable information. This general information cannot be traced to individuals and contains no personalised data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links on the site were clicked by visitors. We use this information in making modifications and improvements to the site to provide you, the user, a smoother and more efficient shopping experience.
We also use non-invasive “cookies” and other tracking technologies to collect non-personally identifiable information, which we then use to provide you with a more effortless shopping experience. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. These cookies do not track other websites you might visit, and they do not plant malware on your computer. Our non-invasive cookies make it possible for us to recognise your browser once you visit our Site. By doing this, we can personalise your return visits and save you time during checkout. Your browser must be set to accept cookies for you to enjoy the benefits of being a registered user of the Site. If you are uncomfortable with the cookies on your computer, you can permanently remove them by accessing your browser’s options menu. Please refer to your browser’s help menu for more specific directions if needed.
Second, we collect personally identifiable information as needed to fulfil your order. In general, our Site uses an order form (shopping cart) and a registration form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information, such as your name, email address, physical address, telephone number, and credit card number, to receive the requested services or products.
Please take some time to familiarise yourself with how the Site uses the information we gather. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information responsibly, we cannot and do not assume any responsibility for any actions or omissions of third parties, including how they use the information received either from the Site or independently.
Non-personally identifiable information
The Site uses non-personally identifiable information, such as your IP address and the pages you visit on our Site, to help diagnose problems with our servers, administer our Site, and improve Site-related services and features. Your IP address and other non-personally identifiable information may also be used to gather broad demographic information and recognize customer traffic patterns and Site usage trends. This information aids us in developing the design and layout of the Site.
Personally identifiable information
The Site uses personally identifiable information collected to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary regarding questions about any order you might place. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is entirely voluntary.
Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services, and we make every effort to keep your information secure from theft or fraud.
You may, from time to time, receive information from us regarding new features, new products and services and special offers, or newsletters that we think you’ll find valuable.
The Site also may use your personally identifiable information to “pre-populate” forms used by the Site to facilitate transactions with us and save you from entering every data field on the checkout.
We work with third parties who provide services, including but not limited to website hosting, order processing and fulfilment, credit card clearance, data analysis, emailing and other benefits of an administrative nature. Personally identifiable information, including financial information, is shared with third parties to provide you services or products and is limited to the intended purpose only.
Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to violate their obligations to us, is partaking (or is suspected of participating) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of the Site, our customers or others, and as otherwise permitted or required by law as regards to these exceptional cases.
The Site seeks to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. While no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure, we seek to protect your personally identifiable information through several sources. First, all personal information is encrypted within our databases. Second, customer credit card numbers are not visible in their entirety (1111 x x x x x x x 1111). Third, we use a security monitoring company named Trustwave. Visa™ and Mastercard™ approve Trustwave to ensure that data is being handled securely. We cannot guarantee how information is transmitted between your computer and the Site servers or any information provided to us or any third party through or in connection with the Site. You provide all such information at your own risk, but please remember that these risks can be minimised using responsible browsing habits such as anti-virus software and similar protection measures.
If you have signed up for an account with the Site, you may update your mailing address, email address, name changes or telephone number by clicking “my account” at the top of the page. This takes you to a page with your account information and preferences. Please take the time to ensure your data is accurate for timely delivery and keep your mailing preferences updated.